Inquiry Automation
Configure automatic assignment rules and SLA tracking for customer inquiries
Total Inquiries
8
SLA Breaches
3
Auto-Assigned
4
Avg Response
0h
Assignment Rules
Configure automatic assignment for each inquiry type
facility issue
fixed
Assigned to: Jeremiah Sandberg
SLA: 24h response, 72h resolution
complaint
fixed
Assigned to: Jeremiah Sandberg
SLA: 24h response, 72h resolution
level change request
fixed
Assigned to: Liz Peterson
SLA: 24h response, 72h resolution
private lessons
fixed
Assigned to: Emma Bybee
SLA: 24h response, 72h resolution
program question
fixed
Assigned to: Liz Peterson
SLA: 24h response, 72h resolution
How It Works
Automatic Assignment: When a new inquiry is created, it's automatically assigned to a manager based on the configured rules.
SLA Tracking: Service level agreements are automatically set and tracked. Breaches trigger alerts.
Load Balancing: Use "Least Loaded" strategy to automatically distribute inquiries to managers with the lightest workload.
Automated Reminders: Managers receive email reminders for inquiries approaching SLA deadlines (automated every hour).